Question 1

How can I make a purchase?

Accepted Answer

A purchase can be made basically 2 methods:
1. www.nunntaa.com
2. Chat and shop on social media platform : Facebook messenger, Instagram direct messenger and Line.

Question 2

How can I pay for my purchase?

Accepted Answer

There are 2 methods of payment we provide for customers subject to the purchase channels used, as follows:
 
     1. Purchases made on www.nunntaa.com are eligible to be paid via:
             - PayPal
             - Debit and credit cards: Visa, UnionPay, Discover, Mastercard and American Express
      2. Purchases made on Chat & Shop are only eligible to be paid by money transfer to the brand's bank account which is open with only Thai bank.
 
For more information about payments, please refer to PAYMENT page.

Question 3

How long does it take to process my purchase?

Accepted Answer

NUNNTAA has the policy to do better for the earth by applying its best effort to reduce fashion waste. Therefore, the brand does not keep inventory in form of finished goods, other than accessories which the brand sources the finished products from partners. Instead, the brand offers pre-order purchase for its customers which would take approximately 30-45 days to complete each order. The customers will be informed the progress of developing the products on a weekly basis by email.

Question 4

Where is the product shipped from?

Accepted Answer

Every order is shipped from Thailand as the brand is based in Bangkok, Thailand.

Question 5

Can I cancel my order?

Accepted Answer

Please send us a message to inform us that you would like to cancel the order via CONTACT page or email us at nunntaa@gmail.com. We will facilitate the cancellation for you and you need to follow the return instructions attached with our reply email. The refund would be processed promptly after we confirm the eligibility of the order. 
 
However, please note that you need to notify us of your decision to do so within 14 days from the day after the day on which you receive the item. The order cancellation would be free of charge but the shipping fee shall be covered by customers.
 
All items must be returned unsued, undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.

Question 6

Are my returns eligible for refund?

Accepted Answer

All return items must be unsued, undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached.
 
Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.

Question 7

How can I get my refund?

Accepted Answer

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. Please allow 5-10 working days for a refund to be credited back to your payment method when your order has been receipted, inspected and confirmed.
 
Any delivery costs associated with the order are non-reimbursable or refundable. Any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

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